Privacy and Data Policy

Vicentina Hotel is responsible for ensuring a quality service to all customers and visitors and ensuring all aspects related to their privacy. All personal information relating to customers or visitors to the website is protected in accordance with the General Data Protection Regulation of the European Union.

If you have any questions regarding our privacy policy, please do not hesitate to contact us .

Protection of personal data

-Responsible for personal data

These personal data protection terms apply to Vicentina Hotel.

To ensure the security of your data, we treat the information provided to us confidentially, in accordance with our internal security policies and procedures, and we do not share personal data with third parties for commercial purposes.

-Purpose of personal data

Vicentina Hotel collects personal data from customers - in person, by email or telephone. The hotel uses the information collected to proceed with room reservation processes, enter into accommodation and service contracts, for customer management, compliance with legal obligations and billing. The processing of personal data is a necessary condition for the provision of services and sales of products.

When processing is carried out on the basis of consent, the data subject has the right to withdraw his/her consent at any time. Subsequent withdrawal of consent does not compromise the lawfulness of the processing carried out on the basis of this authorization.

Common Personal Data is collected, such as name, birth data, mobile phone number, email, address, personal identification number, tax identification number and others necessary for the provision of the service or its collection.

-Contact to access, rectify or delete personal data

Our customers will at any time review, update and decide what type of data they wish to have saved, guaranteeing the right to confirmation of the existence of processing, access to data and correction of incomplete or outdated data.

For questions related to Data Protection, you can contact us via email at geral@vicentinahotel.com, where you can inform us of your queries and exercise your rights.

-Storage of personal data

Personal data is kept until it is exhausted or until the purpose for which it is intended is fulfilled. There may be legal provisions that require the retention of personal data for a longer minimum period.

The data subject may submit consent to the supervisory authority.

-Security

Whenever you request personal information, this communication will be conducted over a secure SSL (Secured Sockets Layer) line - when using browsers that enable SSL - which means that your information will be sent over the Internet in encrypted form. You can tell if you are in secure mode by seeing a padlock or key icon in the bottom right or bottom left corner of your screen.

-Property Rights

All content on the website https://www.vicentinahotel.com/ (texts, images and videos) is authorized for use and is protected by the Copyright and Related Rights Code.

-Video Surveillance Systems

Under Law No. 34/2013 of May 16 and Ordinance No. 273/2012 of August 20, our hotel unit has a video surveillance system to protect visitors and employees.